What to Expect

What to expect as a Shippensburg University SBDC client and understanding your rights and responsibilities.

WHAT TO EXPECT AS A CLIENT

As a client of the Shippensburg University Small Business Development Center, you have certain rights and responsibilities. You have the right to expect:

Consulting Assistance Provided at No Charge

Because SBDC is supported by funding from the U.S. Small Business Administration, the Pennsylvania Department of Community Economic Development, Shippensburg University and other funders, consulting is provided at no charge to you. Fees may apply for training programs, special services (such as research), materials, and publications.

Confidentiality of Information Provided

All SBDC representatives agree to abide by the Pennsylvania SBDC’s Code of Professional Conduct. Information you provide will be held in strictest confidence and will not be released to any parties outside of the Pennsylvania SBDC network without your prior approval.

Unbiased Recommendations

SBDC representatives will not knowingly recommend the purchase of goods or services from any individual or firm with which any SBDC representative has a financial, familial or personal interest.

Non-Disclosure of Trade Secrets

Sensitive trade secrets pertaining to unique facts of your business will not be used to benefit another client of the SBDC or any SBDC representative. You understand that sensitive trade secret information is information which is not obvious, which is unknown, or which is unique and pertains to new inventions, secret manufacturing and processing procedures or formulas, or any new innovative process. You understand that it is your responsibility to inform the SBDC of any such sensitive trade secrets both verbally and in writing.

Assistance, Guidance, Recommendations and Education

The SBDC program is an educational program. The SBDC will work with you on your specific issues to help build your management skills and knowledge. It is your responsibility to accept and implement recommendations.

The SBDC will not:

  • Negotiate on your behalf
  • Write your business plan
  • Act as an employee of your business

RESPONSIBILITIES AS AN SBDC CLIENT

Participating in Surveys

Because this program cares about the quality of services provided, and because it is primarily funded with public support, the SBDC undertakes a number of initiatives to ascertain the quality and impact of services provided to you. Your candid feedback is critical to the long-term success of this program. You will be asked to participate in three surveys:

  • A satisfaction survey after the completion of your consulting engagement.
  • An impact survey after the close of each calendar year for the next three years.
  • A quality and impact survey conducted by an independent firm two years after the start of your consulting engagement.

Informing Legislators About Your Service

Consulting services are provided at no charge to you because of the financial support of the federal government and the Commonwealth of Pennsylvania. To ensure the SBDC program will be available to others, we may ask you to write to your legislators to let them know about your experience with the program.

Accepting Responsibility and Waiving all Claims

In recognition that you are ultimately responsible for the success or failure of your business and that all decisions pertaining to implementing plans and operating your business are solely your responsibility, you hereby waive any claims of damages against the host University SBDC and the Pennsylvania SBDC program, the host University, the US Small Business Administration, and the Pennsylvania Department of Community and Economic Development, based on any advice or information provided by the SBDC.

WHAT THE PASBDC DOESN'T OFFER

The Pennsylvania SBDC cannot loan money to businesses or start-ups. However, the network partners with lending institutions across the state, and advisors can identify funding opportunities and help you prepare for applications.

We are mandated to work only with for-profit companies, but everyone is welcome to join us for relevant workshops.

Due to our cooperative agreement with the SBA, the PASBDC cannot assist clients who engage in the sale and possession of marijuana. SBDC services are not available to individuals or entities that have been debarred or suspended by the federal government. By agreeing to receive assistance from the SBDC you are self-certifying that you are not currently federally debarred or suspended and also agree to cease using SBDC services if you become federally debarred or suspended in the future.