PENNWEST CLARION SBDC TEAM BIOS

With over 35 years of experience in education, consulting and working within the food service industry, Michael joined the Clarion SBDC in January of 2021 under Cares Act. After earning a BS in Hotel, Restaurant and Institutional Management from the Indiana University of Pennsylvania and an MBA from LVC, Michael has assisted numerous food service establishments in various ways.

Michael has assisted restaurants of all sizes, food trucks, farmers markets and farm stands, as well as small grocery stores and chains. His areas of expertise include workflow analysis, cost control (food/beverage/labor), human resources (hiring/retention/job descriptions), customer service training/professional development, maximizing menu effectiveness (marketing/pricing/kitchen capabilities), and marketing strategies including internet & social media.

Benefits Michael’s clients have seen are increased profitability and sustainability, better work-life balance, social responsibility in the community, increased employee retention, more efficient internal controls, and greater confidence in strategic direction.