CJ Complete Cleaning Service

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CJ Complete Cleaning Service, LLC provides commercial and residential cleaning services specializing in office and carpet cleaning, hardwood floors maintenance and furniture steam cleaning. The owner and operator is Mr. Clinton James.

The Temple University Small Business Development Center (SBDC) has had an on-going consulting relationship with this client since January 2008.  

After working in the industry for many years, Mr. James decided that he wanted to start his own cleaning service business. The client came to the Temple University SBDC needing assistance in turning his skills and experience into a business. The client was advised to take the Entrepreneurial Success Workshop Series (ESWS), a training course which teaches business basics and business plan writing. Shortly after completing the series, he started the CJ Complete Cleaning janitorial business and obtained small cleaning contracts from Christ Church and St. Michaels in Philadelphia. He also had ten residential clients. As the business grew, the company faced many challenges through the years including the development of workable marketing strategies, raising working capital, and finding customers.

The SBDC consultant who worked with the client coordinated all of the assistance needed and referred the client to respective resource specialists for specific assistance. The client received assistance in structuring the business from the legal clinic, developed an identity image from the creative arts department, wrote a business plan, developed financial statements and a loan application, applied for and obtained an MBE Certification (State), 8-A Certification from the SBA, Unified Certification (SEPTA) and developed an Employee Manual.

Most recently, the client returned to the SBDC to ask for guidance on developing a proposal to bid on a contract with the National Park Services in Philadelphia. The client was successful in the bid and was awarded the contract. The company thus obtained a $1.2 million 5-year contract with the National Park Services and a $300,000 contract from SEPTA. Consequently, the company increased its employees from eight to twelve. After the first six months of fulfillment, the contract was expanded. Again the client sought guidance from his primary consultant in cost calculations of the additional requirements of the contract obtained. The client is moving forward and the business is expanding. The company's goals include increasing training for its employees and diversifying its workforce.